IP Telephones

IP Telephones

Bergen Community College supports the use of Cisco IP telephones throughout its campus network.

For information on the new telephone features available after December 3, 2005, see New Telephone Features.
For information on IP telephones in Bergen Community College, visit IP Telephone Resources.
To request a modification in your telephone service, visit the BCC Forms page for a TelephoneChange RequestFormor a Telephone Order Request Form.
To modify your existing telephone through our intranet web site, visit IP Telephone Configuration.
For information on receiving training, visitIP Telephone Training
For information on calling privileges in your IP Phone visit IP Telephone calling rights.
For information on IP telephony in your department, contact your department's liaisons through our VOIP liaisons page.
For information on telephone menus, please view our presentation.

Folowing thelatestupgrade the college Voice over IP telephone system, a number of new features have been madeavailableon all college IP telephones.

Immediate Divert	Divert the caller immediately to the voicemail.
Multiple calls on a shared line	Multiple calls can be received and dialed from a shared line.
Call Hold and Transfer on a shared line	Each call on a shared line can be put on hold or transferred without restriction.
Direct Transfer	Allows a usertodirectly transfer two parties on a line to each other.
Call Join	Allows a phone user to join multiple parties on a line into a conference.

Please read the Telephone & Voicemail User Guide for detailed instructions on thesenew telephone features.

There are currentlyfive types of IP telephones throughout the campus

Cisco 7970	8-Line Full Featured Color Telephone
Cisco 7960	6-Line Full Featured Telephone
Cisco 7940	2-Line Full Featured Telephone
Cisco 7935	Conference Station
Cisco 7905	Single Line Basic Telephone

Documentation from BCC

Tutorials from Cisco

Documentation from Cisco

The table below defines the four calling rights available for BCC IP telephones.

Internal	Able to reach internal extensions at BCC only
Local - (Default)	Able to reach 201,973,551,862, and 845 area codes
Tri State	Able to contact NY, NJ, and CT
National	Able to dial Nationwide

To configure your IP telephone,

1. visit http://VOIP.bergen.edu/ccmuser/ from a BCC computer and follow the directions below.

2. Log on with your BCC network password as seen above (The same password used to log into your PC)

For more information on the available options, please visit IP Telephone Resources.