WebAdvisor

Click on a question to go to the response.

General Information
1. What is WebAdvisor?
2. Which browsers can I use with WebAdvisor?
3. How do I print a form using my browser?
4. Does WebAdvisor leave a "cookie" on my desktop to support its navigation?
5. I am getting slow response to my WebAdvisor queries. What is the problem?

WebAdvisor for Students
6 . How can I get a WebAdvisor account?
7 . I've forgotten my password. What do I do?
8 . I've forgotten my username. What do I do?
9 . Do I have to have an email account to use WebAdvisor?
10 . I don't have an email address. How can I get one?
11 . I already have an email address. How can I give it to Bergen Community College?

WebAdvisor for Faculty
12. How do I get a WebAdvisor account?
13. I've forgotten my password. What do I do?

General Information
1. What is WebAdvisor?
WebAdvisor is a Web interface that allows you to access information contained in the administrative database used by Bergen Community College. The application system that creates this database, Colleague or Benefactor, is the product of Datatel Inc. of Fairfax, Virginia. WebAdvisor, also a product of Datatel, consists of the forms and supporting infrastructure to extract and deliver information from this database to your desktop browser. The terms and restrictions of use may be found by clicking on the "Powered by Datatel" icon found on the Login page.

2. Which browsers can I use with WebAdvisor?
WebAdvisor will operate effectively with the Netscape Navigator or Microsoft Internet Explorer browsers on PCs or Macintoshes. For best results the browsers should be Release 4.x level or later. While Internet Explorer Release 4.x functions satisfactorily on Macintosh platforms, you will achieve a more aesthetic appearance with Release 5. WebAdvisor has been installed on other platforms, such as X Windows, but it has not been rigorously tested on these platforms and the results may be problematical.

3. How do I print a form using my browser?
For PC Users - You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to cause the form to print. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.

For Macintosh Users - You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.

4. Does WebAdvisor leave a "cookie" on my desktop to support its navigation?
WebAdvisor puts a session cookie on your desktop when you log into the system. When you close your browser, the cookie is erased.

5. I am getting slow response to my WebAdvisor queries. What is the problem?
There are a number of conditions that might affect your response time in WebAdvisor. Often an increase in the response time is related to traffic over the communication lines. Depending upon your location, WebAdvisor uses your campus Intranet, the Internet or both. The number of users on any portion of those systems will often slow the response time for everyone. Downloading large files via your institution's communications lines will drastically increase response time for all other users on the system. High levels of WebAdvisor use by other members of your institution also affect your response time. This is caused not only by increased user traffic, but also by the additional processing required of the institution's host machine to respond to WebAdvisor queries. An example of a high-use time period would be during your institution's Web registration period. You may also experience slower performance during peak usage periods for your Internet Service Provider (ISP). You should notify your IT staff if you continue to experience poor performance during non-peak usage periods.

WebAdvisor for Students
6. How can I get a WebAdvisor account?
WebAdvisor accounts are available for all students enrolled in credit programs. At the moment, however, students with outstanding English Basic Skills or ALP placements may not use WebAdvisor to register for classes. They may, however, use WebAdvisor to view their class schedules and other functions. New students are strongly encouraged to attend an in-person registration or advisement session before using a WebAdvisor account. Most students may begin using WebAdvisor immediately by logging in. Eligible students may access their WebAdvisor account by going to http://go.bergen.edu, selecting"I'm new to WebAdvisor". Then, follow the on-screen directions.

7. I've forgotten my password. What do I do?
If you have an email address on-file in our system, simply go to http://go.bergen.edu, and select"What's my password?" and follow the instructionsto reset your password online. WebAdvisor will automatically email you a temporary password! If you don't have an email address on-file at Bergen, then you must come to the Office of Registration to have a staffperson enter it. You must bring your College ID. We cannot reset your password, and we cannot accept an email address over the phone.

8. I've forgotten my user name. What do I do?
Go to http://go.bergen.edu, select "Account Information" to retrieve it.

9. Do I have to have an email account to use WebAdvisor?
All students enrolled in credit courses are required to have a valid email address on-file. If you do not have an email address on file at BCC, you will not be able to reset your password online should you forget it.

10. I don't have an email address. How can I get one?
There are many free email services available on the Web, e.g., Hotmail, Yahoo, Netscape, etc. You may want to sign up for one of those email accounts.

11. I have an email address already. How can I give it to Bergen Community College?
If you know your WebAdvisor user ID and password, you may enter an email address into our computer system by logging into WebAdvisor at http://go.bergen.edu, selecting"Current Students", then selecting "E-mail Address Change". You may also use this process to change the email address you would like us to use to communicate with you. If you do not know your password, you will have to visit the Office of Registration to have a staffperson enter your email address into the system; afterwards, you would use WebAdvisor to reset your password going to the main page and choosing "What's My Password".

WebAdvisor for Faculty
12. How do I get a WebAdvisor for Faculty account?
All Bergen Community College faculty in the credit area are eligible for a WebAdvisor account. If you do not know your user ID or password, simply go to http://go.bergen.edu, select"I'm new to WebAdvisor", and follow the on-screen instructions. Most adjunct faculty will receive their WebAdvisor usernames by mail shortly after the semester begins.

13. I've forgotten my password. What do I do?
Go to http://go.bergen.edu, select"What's my password?" to reset your password online. WebAdvisor will automatically email you a temporary password. You will use this temporary password to log into WebAdvisor; after which you will have to select a new password. We cannot reset your password for you.