Student E-mail FAQ

All students enrolled in credit courses are required to have a valid e-mail address on file. Students may enter a preferred e-mail address using Webadvisor. Students who do not have an e-mail address on file will be assigned an e-mail address with a BCC domain. Students may also request a BCC e-mail address through the College's Web site. The College will not maintain more than one e-mail address for one student.

Click on a question to go to the response.

I am a student, and I have my own personal e-mail address.
1. How do I give my preferred e-mail address to Bergen Community College?

I am a student and would like to request a BCC e-mail address

Effective March 15, 2007, new BCC hosted student e-mail accounts will no longer be created. Existing BCC student e-mail accounts will be fully supported until this service is stopped on October 15, 2007.

I am a student and I have a BCC e-mail address (username@bergen.edu)
1.Why can't I login?
2.What is my e-mail address?
3.What is my username?
4.What is my default password?
5.How do I change my password?
6.What do I do if I forget my password?
7.Is there an e-mail quota? If so, what happens if I exceed it?
8.What does the image of face in the message index mean?
9.What does it mean when the recipient's name is shown in mailbox view instead of the sender's name?
10.How do I get rid of deleted mail?
11.How do I download messages or folders?
12.How do I send mail to more than one person?
13.How can I quickly access the entries in my Contacts List?
14.How do I store more than one e-mail address in a Contacts List entry?
15.How do I attach a file to a message I've composed?
16.How can I view a message's full headers?
17.How can I filter, or block mail?
18.After spell-check, how do I find out the correct spelling of misspelled words?
19.How can I request a return receipt or delivery notification?
20.How can I have IMP notify me when new messages arrive?
21.Can I undelete messages?
22.How do I print the content of an email message?
23.What if my question is not answered here or if I have a problem to report?

I am a student, and I have my own personal e-mail address.
1. How do I give my preferred e-mail address to Bergen Community College?
If you know your WebAdvisor user ID and password, you may enter an e-mail address into our computer system by logging into WebAdvisor at http://go.bergen.edu, selecting the "WebAdvisor for Students" menu, then selecting "E-mail Address Change."

You may also use this process to change the e-mail address you would like us to use to communicate with you. If you do not know your password, you will have to visit the Office of Registration to have a staff person enter your email address into the system; afterwards, you would use WebAdvisor to reset your password.

I am a student and I have a BCC e-mail address (username@bergen.edu)
1. Why can't I log in?
If you are unable to login to IMP fill out our support form.

2.What is my e-mail address?
Your email address is "your WebAdvisor id"@student.bergen.edu. You can also send mail to a friend requesting that they reply, and observe the address to which their reply was sent.

3.What is my username?
Your username is the same as your WebAdvisor id.

4.What is my default password?
Your default password will be the first initial of your first name, followed by the first initial of your last name, followed by the last four digits of your Student ID number. Therefore, if your name is John Smith and your Student ID is 0123456 your initial password will be js3456. Once you login you can reset your password to whatever you choose.

5.How do I change my password?
You will see a Password link in Horde's and IMP's menu bar. Click on that link in order to change your mail password. At present your mail password is maintained separately from any other password you might have (such as WebAdvisor or WebCT)

6.What do I do if I forget my password?
Fill out our support form and your password will be reset to your default password.

7.What is my quota, and what happens if I exceed it?
Since we do not have an unlimited amount of disk space at our disposal your quota is 10,000 KB or approximately 10 MB. All students have the same quota. There are no exceptions. Your quota status is displayed in a bar below the mailbox menu bar. When you are under 75% of quota the quota status bar is gray. At 75% to 89%of quota the bar will turn to yellow. When you reach 90% or more of quota the status bar will change to red and there will be an additional gray bar above the status with a face and an alert message. When you have reached 100% of quota mail will no longer be delivered to your mailbox until you delete enough mail to drop below 100% of quota. For instructions on how to delete mail click here. If you do not wish delete mail then forward it to another email account and then delete it, or save it to your local drive.

Since attachments can be quite large you may want to download attachments to your computer. Over time the amount of mail stored in your sent-mail folders may take up a lot space. You may want change the configuration of "Maintenance Operations" to delete old sent-mail folders at the beginning or end of each month.

8.What does the image of a face in the message index mean?
An image of a face in the left-hand column of an entry in the mailbox index view means that that message was sent directly to you, and not only Cc 'd to you or sent via a mailing list. In other words, your address appears in the To: header.
In mailbox view, IMP occasionally shows the recipient, instead of the sender, of the message.

9. In mailbox view, IMP occasionally shows the recipient, instead of the sender, of the message.
IMP's mailbox view shows the recipient in the From column on messages for which you are the sender. (In other words, since you sent it, you know who the sender is, so IMP tells you who you sent it to.) This is particularly useful for the sent-mail and drafts folders.

10. How do I get rid of deleted mail?
When you tell IMP to delete one or more messages (by clicking Delete in the message view, or by selecting the check box to the left of the message in the mailbox index view and then clicking Delete), the mail is only marked as deleted, and is not immediately removed from your mailbox, giving you the opportunity to decide to undelete it. If you are certain you will not need the deleted message(s), click on Purge Deleted in the mailbox index view. If you only wish to make IMP stop displaying the deleted messages, without permanently removing them, click Hide Deleted from the mailbox index view. IMP can work in two modes: marking mail as deleted, and moving deleted messages to a Trash folder. In the first mode, it works the same as described in the above paragraph.

If you are using the Trash folder feature, it acts somewhat differently. The Trash folder feature is set up in the "Deleting and Moving Messages" section of Options. When you tell IMP to delete one or more messages (by clicking Delete in the message view, or by selecting the check box to the left of the message in the mailbox index view and then clicking Delete), the mail is moved to a Trash folder, giving you the opportunity to decide to undelete it (remove it from the trash) later. If you are certain you will not need the deleted message(s), click on Empty Trash folder in the mailbox index view. In addition, you can have IMP schedule to automatically empty your trash folder at various intervals via the "Maintenance Operations" section of Options.

11.How do I download messages or folders?
If you want to, you can download your individual e-mail messages to your computer as text files by using the "Save as" link in the menu bar that appears above and below the message.
You may also download them a folder at a time; all the messages in each folder will download as one continuous text file. You can use any word processor to read your downloaded text file. If you have messages that you want to hang on to for archival purposes, but you don't want them taking up quota space, you may wish to download them.

• 1. Click on the Folders icon
• 2. This will bring up the folder navigation window.
• 3. Click on the box beside the folder that you want to download (a checkmark should appear in the box). Then Click on the down arrow beside Choose Action: and Click on Download Folder(s) in the list that pops up.
• 4. A window will appear asking if you want to continue. Click on the OK button (note - downloading large folders can take a long time).
• 5. When the next window comes up, Click on the Save File button.
• 6. Beside Save in: Click on the down arrow and Click on the location you want.
• 7. The name of your folder should appear beside File name. You can change this if you desire.
• 8. Click on the Save button.
• 9. You can now launch a word processing program (e.g., Microsoft Word) and use that to open your folder.

You can also download your individual e-mail messages to your computer as text files by using the "Save as" link in the menu bar that appears above and below the message. The steps to follow then are similar to steps 4 through 9 above.

12.How do I send mail to more than one person?
To send mail to more than one person, separate their e-mail addresses in the To:, Cc:, or Bcc: header (or a combination of all three) with commas (","). Do not use semicolons (";") to separate lists of email addresses.

13.How can I quickly access the entries in my Contacts List?
Instead of opening the Address book window, you can save time when sending mail to people in your Address book by typing their name, or part of their name, in the appropriate header field in the Compose window itself and the using the Compose window's Expand Names button to expand the name to the full address. If multiple Address book entries match, you will be given a selection list of all the matching entries from which you may select the desired address.

In addition the Expand Names button discussed above, IMP has an Address Book button which can be used to look up names in the Turba Address Books.

14.How do I store more than one e-mail address in a Contacts List entry?
Full support for multiple addresses is still being implemented. But, in most cases you can store multiple addresses in a single Address book entry simply by listing all the email addresses in the Address book E-mail field separated by commas. Do not use semicolons (";") to separate lists of email addresses.

Note that the number of addresses that fit in a single entry may be limited.

15. How do I attach a file to a message I've composed?
Due to the nature of Web-based mail, attaching a file to a message you are about to send is slightly different than what you may be accustomed to in conventional mail programs. Attaching a file requires two steps. While composing the message:
Type the filename in the Attachment field, or press the Browse button to use a dialog box to choose the file to attach.
Press the Attach button to attach the selected file. This may take a moment as the file is copied from your computer to the server on which you access IMP.

Please note that for large files and/or slower Internet connections, the process of uploading and attaching your file to the email may take a while. Please be patient and do not click on other things while you are waiting. The size limit for a file attachment is 2 MB. Also note that attachments you send will be in your sent-mail folder so you may need to delete them to keep under quota.

16.How can I view a message's full headers?
To see the entire message header, click the Message Source link in the Parts section of the message view. This will show you the raw mail message in the mailbox, including full headers and any attachments in encoded form.

17.How can I filter or block mail?
Limited support for filtering and blocking of messages within IMP is supported.

If you want to filter future messages from the same person as the message you are currently using, use the Blacklist link when in the message view. This will add a rule to filter out that sender, and take you to the Filter Rules Options page.

For more general filtering, select the Options menu item in IMP, and then select Filters from the Mail Management section.

Note that creating a rule does not filter any messages! You must click the Apply All Rules button on the Filter Rules page or the "Apply Filters" icon next to the INBOX name in the mailbox view to filter all undeleted messages according to the specified rules. If your installation has persistent options, you can set up filter options to apply your filter rules at login and/or when a mailbox is refreshed.

You can also create, remove, or arrange the order of rules from the Filters Rules page. Note that rules are applied once per message, hence rule order is significant. Make sure you have the most important rules first.

18.After spell-check, how do I find out the correct spelling of misspelled words?
IMP will suggest replacements for misspelled words automatically.

19.How can I request a return receipt or delivery notification?
IMP does have support for return receipts. You can request a return receipt by clicking the "Request a Return Receipt" checkbox in the message composition screen.

Whether or not you will get a confirmation back depends on many factors outside of IMP's control. For example, some mail servers will remove return receipt requests from mail before it reaches the recipient, and some mail clients will allow the user to select if return receipts should be honored. Because of these and other factors, you should not depend on return receipts being honored by all recipients.

20.How can I have IMP notify me when new messages arrive?
You can configure this via the Options link in the IMP menu bar. From Options select New Mail (from the "Other Options" area), then check the checkbox labeled "Display pop-up notification of new mail."

21.Can I undelete messages?
You can undelete messages any time up until you click on the Empty Trash or Purge Deleted buttons, or until any automated emptying of the trash occurs if you have set up such an option. To undelete messages (marked as deleted) from the inbox listing, check the checkbox to the left of the messages you wish to keep, then press the Undelete link at the top or bottom left of the page. When you are viewing a message marked for deletion, there will be a link at the start and end of the message to undelete that message.
If you are using a Trash folder, you can undelete the messages by moving them out of the Trash folder into another folder.

22.How do I print the content of an e-mail message?
When viewing a message, you can easily print the contents of the message using the Print link in the menu bar that appears above and below the message. You should print the message this way rather than using the browser print function, as the browser's print function will print the entire web page rather than just the message contents.

When you click the Prink link, the message will open in a new window so you may print it. Depending on the web browser and operating system you use, your browser's print dialog box may automatically open for you. If it does not, pull down the browser's File menu and choose Print.

23.What if my question is not answered here or if I have a problem to report?
Click on the "Problem?" icon which is located on the mailbox menu bar. This will open a problem report window that will be sent to the email administrator. If you can not access your email account fill out our support form