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Home > About Bergen > Campus Resources & Facilities > Office of Information Technology > Help Desk > FAQs > Undeliverable Email Explaination

Undeliverable Email Explaination

 

FOR EMAILS THAT YOU DID NOT SEND, but receive an email from the System Administrator with the text "Your message did not reach some or all of the intended recipients" you can ignore the message and delete it.
Please read below for more information:
Question
I often receive an e-mail from the System Administrator similar to the e-mail pasted below. I do not know anybody of this name and have never sent them an e-mail. Is there anything I can/should do about it?

"From: System Administrator To: ... Subject: Undeliverable: Delivery Notification: Delivery has failed.
Your message did not reach some or all of the intended recipients.
ez@ed.gov on 21-Feb-07 16:40.
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address." or "The message contains a content type that is not supported.”
Answer
This is a well known problem linked to spam. Someone has used your e-mail address (obtained from a website, infected computer or by other means) to send email to various addresses (some good, some bad) disguised as you. This is a trick used by spammers, and unfortunately the mail service can do nothing about it. Emails that are sent to bad (non-existent) addresses are rejected, causing the server to send a message of failed delivery to the sender’s address.
Remember, not all “Undeliverable” messages are spam, and you may receive legitimate ones from time to time indicating (among other reasons) that you may have mistyped an address, or the intended recipient no longer has an account on the domain you sent it to. If you experience a situation where you believe you are receiving this type of message in error, please feel free to contact the Help Desk at extension 7109, option 1.  
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