IP Telephones

Bergen Community College supports the use of Cisco IP telephones throughout its campus network.

• For information on the new telephone features available after December 3, 2005, see New Telephone Features.
• For information on IP telephones in Bergen Community College, visit IP Telephone Resources.
• To request a modification in your telephone service, visit the BCC Forms page for a Telephone Change Request Form or a Telephone Order Request Form.
• To modify your existing telephone through our intranet web site, visit IP Telephone Configuration.
• For information on receiving training, visit IP Telephone Training
• For information on calling privileges in your IP Phone visit IP Telephone calling rights.
• For information on IP telephony in your department, contact your department's liaisons through our VOIP liaisons page.
• For information on telephone menus, please view our presentation.

New Telephone Features

Folowing the latest upgrade the college Voice over IP telephone system, a number of new features have been made available on all college IP telephones. 

Immediate Divert	Divert the caller immediately to the voicemail.
Multiple calls on a shared line	Multiple calls can be received and dialed from a shared line.
Call Hold and Transfer on a shared line	Each call on a shared line can be put on hold or transferred without restriction.
Direct Transfer	Allows a user to directly transfer two parties on a line to each other.
Call Join	Allows a phone user to join multiple parties on a line into a conference.

Please read the Telephone & Voicemail User Guide for detailed instructions on these new telephone features.

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IP Telephone Resources

There are currently five types of IP telephones throughout the campus

Documentation from BCC

BCC Telephone & Voicemail User Guide

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Calling Rights

The table below defines the four calling rights available for BCC IP telephones.

To request a change in calling rights, visit our forms page for a Telecommunications/Telephone Work Order Form.

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IP Telephone Configuration

To configure your IP telephone,

1. visit http://VOIP.bergen.edu/ccmuser/ from a BCC computer and follow the directions below.

2. Log on with your BCC network password as seen above (The same password used to log into your PC)

For more information on the available options, please visit IP Telephone Resources.

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