Center for Innovation for Teaching and Learning
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Login Problems

I just registered, why can't I login to my course?

You will be unable to access your course until the first day of class. Please try again at that time. If you have registered late, it will take 1 business day to be sure that you have been added to the Moodle course you registered for. To access your course in Moodle open a browser and go to the Portal site http://my.bergen.edu.  You can find instructions on how to login to the Portal and connect to Moodle via Portal listed on the Portal Help Site.  

How will I get my login information?

About one week before the beginning of the semester, you will receive an email with login instructions, including information about your username and password. How to access your student email PDF

A paper copy will also be sent to your home address. (If your email address or home address has changed, please go into WebAdvisor and update your record or email regoffice@bergen.edu with the new information. If you register after class has begun, you will receive an email within 24 hours with your username and password.

Where do I login to Moodle?

To access your course in Moodle open a browser and go to the Portal site http://my.bergen.edu.  You can find instructions on how to login to the Portal and connect to Moodle via Portal listed on the Portal Help Site.

If you do not remember your WebAdvisor username, view the instructions. If you previously logged into the portal but have now forgotten your password, view the instructions.  

What can I do if this spyware is preventing me from logging into my online courses?

There are several ways you can deal with spyware once you have it on your computer. There are also some things you can do to prevent getting spyware on your computer. You can use software designed to remove spyware, such as Ad-Aware. Ad-Aware is available as freeware and can be found at http://www.lavasoftusa.com.

Problems with pop-up blockers?

If you have a popup blocker installed on your computer, please adjust it to allow content from the http://moodle.bergen.edu website since it prevents Moodle from operating correctly. To allow pop-ups in Firefox, visit Firefox support page. To turn off pop-up blocker in Internet Explorer, visit IE support page.

NOTE: This information is provided in good faith and the procedures described are considered reliable if carried out as described. However, Bergen Community College is not responsible for any actions taken by students to remedy this or any other problem a student has with computers used by them and which are not the property of the College. Do not attempt any of these procedures if you are uncertain of your ability to do so without interfering with your computer’s appropriate functioning. If you have the problems described and do not feel confident about performing these procedures yourself, you may need to seek professional assistance.